Managed IT Services

IT Consulting

Stay connected, boost operational efficiencies and keep systems smoothly and securely.

From software to IT infrastructure, MSP BlueShift can streamline your business operations.

Our IT consultants will assess your technology needs, recommend solutions and assist in implementing the right ones to improve efficiencies across your business.

Specialised Knowledge
Access specialised knowledge and skills that may not be available to you in-house.
Cost Efficiency
Our IT consultants can help identify areas where technology can reduce costs and improve workflows.
Strategic Planning
We can support you to develop a bespoke technology strategy that aligns with your business goals.
Innovative Solutions
Stay up-to-date with the latest technology trends and innovations to stay ahead of your competitors.

Scalable and adaptable technology solutions

Boost your IT capabilities to improve performance and gain that competitive advantage.
Let MSP BlueShift help you solve specific IT challenges, like system failures and security breaches, so you can focus on what matters most: growing your business.
Speak to an expert

Technology solutions our clients rave about

For more than a decade, we’ve been a trusted managed services provider in Melbourne for a range of different businesses across every industry in Australia.

Alway on time and quick in reponse

Robert Webeck

8 months ago

Very responsive and proactive.

Damian Alway

8 months ago

Craig and the team at MSP Blueshift consistently provide us with quality advice and support that is delivered rapidly to resolve our IT issues quickly. Their account management is also excellent, with key, senior personnel available to assist with strategic advice or planning.

DixonAppointments

9 months ago

A Great company always quick to respond and resolve issues as they arise. Friendly and professional. I would Highly recommend them to anyone.

Doc Control Reeve

9 months ago

MSP Blueshift are reliable and prompt with their responses. It’s a relief that I can rely on their support and knowledge for IT issues, rather than Googling for hours to figure things out. I highly recommend MSP Blueshift’s services for small businesses.

Mil G

1 year ago

Get in touch

For managed IT services in Melbourne and all around Australia, complete the contact form and one of our friendly experts will get in touch. Alternatively, you can give us a call during business hours.

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Frequently Asked Questions

Why should I outsource my IT support functions to a managed IT support provider?

Outsourcing your IT support services to MSP Blueshift means you can focus on your business without the stress and disruption of managing IT issues.

How do you handle IT support requests?

Anyone in your team can raise a support ticket by either calling or emailing us. Two dedicated service coordinators on our team are responsible for prioritising, scheduling and managing response times to our guaranteed levels. Each ticket is assigned to an engineer and when confirmed, we’ll let you know by email or phone. While your ticket is open, we’ll send you updates on completed work, or you can also call the service desk at any time, reference the ticket number, and speak directly to the assigned engineer. Once your request is completed, we’ll let you know via email and send a short survey to rate and comment on our support.

How much do your managed IT services cost?

Our IT support services are charged at $140 per seat in your organisation.

How quickly can you respond to IT issues?

We respond to IT issues as promptly as we can and have guarantees based on how urgent the request is (see table below).

 

Example Maximum Response Time
Level 1 – “Urgent”

The business cannot operate.

1 hours
Level 2 – “Pressing” 

Impeded functionality, however, the business or user can operate.

2 hours
Level 3 – “Minor” 

Something that only causes minor disruptions to a person’s ability to complete their job.

4 hours
Level 4 – “Scheduled”

Work scheduled with the end user.

As scheduled
After Hours Emergency Support 2 hours

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