Comprehensive IT support across all areas in your business.
Backed by industry-leading tools and expert advice, we do more than just IT. For us, it’s about how we can harness your IT ecosystem to catapult your business forward, not hold it back.
From basic troubleshooting to boosting entire networks, our managed IT support services will keep your business running (no matter what). With advanced real-time monitoring we look for ways to improve your systems to avoid disruptions before they happen.
Providing the IT support services your business needs, whenever you need it
Real-Time Monitoring
Cost-Effective
Proactive Management
Experienced Professionals
Your local Melbourne IT support partner
Safeguard your business with our cyber security services
From data breaches and malware, to phishing and Denial-of-Service (DoS) attacks, our world-class cyber security services will protect you. Our experts are proactive, responsive and future-focused so you can focus on business.
From data breaches and malware, to phishing and Denial-of-Service (DoS) attacks, our world-class cyber security services will protect you. Our experts are proactive, responsive and future-focused so you can focus on business.
Managed IT Services
to Grow Your Business
Get unlimited day-to-day IT support, cybersecurity, strategy and solution design, across the entire ICT environment.
MANAGED IT SERVICES
Managed IT Support to transform how you work
We’re dedicated to moving your business forward.
A flexible and powerful IT infrastructure is vital to successful business operations. Say goodbye to slow computers and outdated systems, and hello to peak performance and optimised workflows.
High quality
From our processes to the technology we recommend, quality is paramount.
Highly responsive
Backed by money guarantees, we’ll be there for you when you need us most.
Proactive
Regular reporting, 6 monthly IT reviews and updates on new technology to leverage.
Technology solutions our clients rave about
For more than a decade, we’ve been a trusted managed services provider in Melbourne for a range of different businesses across every industry in Australia.
Get in touch
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Frequently Asked Questions
Why should I outsource my IT support functions to a managed IT support provider?
Outsourcing your IT support services to MSP Blueshift means you can focus on your business without the stress and disruption of managing IT issues.
How do you handle IT support requests?
Anyone in your team can raise a support ticket by either calling or emailing us. Two dedicated service coordinators on our team are responsible for prioritising, scheduling and managing response times to our guaranteed levels. Each ticket is assigned to an engineer and when confirmed, we’ll let you know by email or phone. While your ticket is open, we’ll send you updates on completed work, or you can also call the service desk at any time, reference the ticket number, and speak directly to the assigned engineer. Once your request is completed, we’ll let you know via email and send a short survey to rate and comment on our support.
How much do your managed IT services cost?
Our IT support services are charged at $140 per seat in your organisation.
How quickly can you respond to IT issues?
We respond to IT issues as promptly as we can and have guarantees based on how urgent the request is (see table below).
| Example | Maximum Response Time |
| Level 1 – “Urgent”
The business cannot operate. |
1 hours |
| Level 2 – “Pressing”
Impeded functionality, however, the business or user can operate. |
2 hours |
| Level 3 – “Minor”
Something that only causes minor disruptions to a person’s ability to complete their job. |
4 hours |
| Level 4 – “Scheduled”
Work scheduled with the end user. |
As scheduled |
| After Hours Emergency Support | 2 hours |